This Privacy Policy describes how [63 DRUG MART] ("we," "us," or "our") collects, uses, processes, and discloses your information when you visit our website (www.63drugmart.in) and use our mobile application (63 Drug Mart) (collectively, the "Services").

We are committed to protecting your privacy and handling your personal information with care and transparency. Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

 

1. Information We Collect

 

We collect various types of information from and about you when you use our Services, including:

a. Personal Information (Directly Provided by You): This includes information that can be used to identify you directly or indirectly. You may provide this information when you:

• Create an account (e.g., name, email address, phone number, date of birth, gender).

• Place an order (e.g., shipping address, billing address, payment information).

• Upload prescriptions (e.g., images of prescriptions, prescription details).

• Communicate with us (e.g., through customer service, feedback forms, chat).

• Participate in surveys or promotions.

• Provide health-related information (e.g., allergies, medical conditions, medications, as necessary for safe and effective pharmaceutical care).

b. Health-Related Information: Given the nature of our services as a pharmacy, we may collect sensitive health-related information, such as:

• Prescription details (medication name, dosage, frequency, prescribing doctor).

• Medical history relevant to medication dispensing or counseling (e.g., known allergies, existing medical conditions, previous adverse drug reactions).

• Information provided during consultations with our pharmacists.

We are committed to handling this sensitive information with the utmost care and in strict compliance with applicable health privacy laws.

c. Automatically Collected Information: When you access and use our Services, we may automatically collect certain information about your device and usage, including:

• Device Information: IP address, device type, operating system, unique device identifiers, browser type, mobile network information.

• Usage Information: Pages viewed, links clicked, time spent on pages, search queries, access dates and times, referring URLs.

• Location Information: Depending on your device settings, we may collect precise or approximate location information (e.g., to find nearby stores or for delivery services). You can typically disable location services in your device settings.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information, enhance your experience, and analyze usage patterns. For more information, please see our "Cookies and Tracking Technologies" section below.

d. Information from Other Sources: We may receive information about you from other sources, such as:

• Healthcare Providers: With your consent, we may receive prescription information or other relevant health data from your doctors or other healthcare providers to facilitate your pharmaceutical care.

• Payment Processors: When you make a purchase, our payment processors may provide us with confirmation of your payment, but generally do not share full payment card details with us.

• Publicly Available Sources: We may collect information from publicly available sources to help us verify or update information we have collected.

 

2. How We Use Your Information

 

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services:

  • Processing and fulfilling your orders and prescriptions.

  • Dispensing medications and providing pharmaceutical care.

  • Managing your account and preferences.

  • Providing customer support and responding to your inquiries.

  • Facilitating prescription uploads and refills.

  • Sending order confirmations, shipping notifications, and other transactional communications.

• To Improve and Personalize Our Services:

  • Understanding how you use our Services to improve their functionality and user experience.

  • Developing new features, products, and services.

  • Personalizing your experience (e.g., suggesting products, displaying relevant content).

• For Communication:

  • Sending you updates, security alerts, and support messages.

  • With your consent, sending you marketing and promotional communications about our products, services, and special offers. You can opt-out of marketing communications at any time.

• For Security and Fraud Prevention:

  • Protecting our Services and users from fraud, unauthorized access, and other security threats.

  • Detecting, preventing, and addressing technical issues.

• For Legal and Compliance Purposes:

  • Complying with applicable laws, regulations, and legal processes (e.g., reporting requirements to health authorities).

  • Enforcing our terms and conditions.

  • Protecting our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

• For Research and Analytics:

  • Conducting research and analysis to understand market trends, consumer behavior, and the effectiveness of our services (in an aggregated and de-identified form where possible).

 

3. How We Share Your Information

 

We may share your information with third parties in the following circumstances:

• With Your Consent: We may share your information with third parties when you give us explicit consent to do so.

• Service Providers: We engage third-party service providers to perform functions on our behalf and help us operate our business. These include:

  • Payment processors.

  • Shipping and delivery companies.

  • IT and infrastructure providers.

  • Customer support providers.

  • Marketing and analytics providers.

  • Cloud hosting services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

• Healthcare Providers: To facilitate your pharmaceutical care, we may, with your consent, share relevant information with your prescribing doctor or other healthcare providers (e.g., for prescription clarifications or health counseling).

• Legal and Regulatory Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request), or to comply with applicable regulations, including health privacy regulations.

• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Services of any such change in ownership or control of your personal information.

• To Protect Our Rights and Others: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

• Aggregated or De-identified Information: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including research, analytics, and marketing.

 

4. Cookies and Tracking Technologies

 

We use cookies, web beacons, and similar tracking technologies to collect and store information about your usage of our Services.

• Cookies: Small data files stored on your device that help us remember your preferences, track your activity, and improve your experience.

• Web Beacons (Pixel Tags): Small graphic images embedded in web pages or emails that allow us to track user activity (e.g., if an email has been opened).

These technologies help us:

• Operate and secure our Services.

• Remember your preferences and settings.

• Analyze how our Services are used.

• Deliver relevant advertising.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of the Services may then be inaccessible or not function properly.

 

5. Data Security

 

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption: Using SSL/TLS encryption for data transmission.

• Access Controls: Restricting access to personal information to authorized personnel only.

• Firewalls: Employing firewalls to protect our systems.

• Regular Security Audits: Conducting periodic security assessments to identify and address vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

6. Data Retention

 

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

7. Your Privacy Choices and Rights

 

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to:

• Access: Request access to the personal information we hold about you.

• Correction/Rectification: Request correction of inaccurate or incomplete personal information.

• Deletion/Erasure: Request deletion of your personal information, subject to certain exceptions (e.g., legal obligations).

• Object to Processing: Object to the processing of your personal information for certain purposes.

• Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.

• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the "Contact Us" details provided below. We will respond to your request in accordance with applicable law. We may need to verify your identity before fulfilling your request.

 

8. Third-Party Links

 

Our Services may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

 

9. Children's Privacy

 

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

 

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

 

11. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

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Email:agsclinicspvtltd@gmail.com

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